Wednesday, August 31, 2011

Resource Wednesday: Chat reference

Ever wondered about that chat box on the right side of our website? That's our chat reference tool.

When a librarian is available (it'll say "Reference Desk Online"), you can ask your questions in the chat window, without having to come to the library (or ask at the access services desk...) It's a great way to get some quick help, or get started on a research question. Even for complicated questions, where you need to come visit us to look at resources, we can probably get you started online.

This semester, we've scheduled chat reference more regularly, and with extended hours compared to last year.

You can find help via the chat tool:
  • 9am-3pm every weekday
  • 5pm to 9pm Monday-Wednesday
  • 6pm to 9pm on Thursday
(We have fewer staff in the building on weekends, so we can't staff chat in the same way.)

Take some time to explore the chat tool this semester, and let us know how it works for you! We want to make it as easy as possible for you to get help with your research needs and questions, so we'd love your feedback.

And of course, we always love to help people in person - just stop by the main access services desk (on your right as you enter the library), and the staff there will answer your questions or help you connect with the best person to help you.

No comments:

Post a Comment